NETWORKING SOLUTIONS

We have a very strong engineering and maintenance department. The department undertakes services in all fields of Personal Computer (PC) networking and maintenance.

PC NETWORKING BASICS

PC (personal computer) networking refers to the ability of linking two or more computers to communicate with each other. This can be done directly on or by the use data communication equipment (DCE). The PCs in a network or other end-point devices are referred to as Data Terminal Equipment (DTE). We will explain the various networking options offered by Vision Data-Techs below.

The exact cost of providing a networking service is determined after we have conducted a survey of the service needs. Our team is well equipped to ensure that such surveys are done to the exact specifications.

LOCAL AREA NETWORK (LAN)

Local Area Network (LAN) solutions refer to solutions, in which all the DTEs and DCEs are physically linked by cables. This is the most basic network solution and as at today is common in most offices and homes.

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WIDE-AREA NETWORKS (WAN) AND METROPOLITAN AREA NETWORKS (MAN)

Wide-Area Network (WAN) and Metropolitan Area Network (MAN) are networks in which DTEs and DCEs are interconnected via wireless and physical means. However the communications are usually within buildings and towns. The wireless services are provided via radio communication equipments.

VIRTUAL PRIVATE NETWORK (VPN)

Virtual Private Network (VPN) solutions refer to network solutions that makes it possible for linking of DTEs and DCEs within cities and countries. The solutions are provided by use of VSATs and leased circuits.

PERSONAL COMPUTER (PC) MAINTENANCE SERVICES

We provide reliable PC repair and maintenance services to its customers. Through this service a malfunctioning PC is repaired, while functional ones are kept in good working conditions and prevented from break-down.

FEATURES OF OUR MAINTENANCE SERVICES

We believe that our customers deserve the best and have therefore packaged maintenance programmes that will give them maximum protection against system(s) failures. We offer hardware maintenance plan, which is effectively an insurance policy for computer systems and peripherals.

The programme is intended to protect the user from unforeseen circumstances and provide a backup service in the event of hardware failure. For an annual investment, we offer full comprehensive cover for systems. The features of the maintenance cover include:

QUALITY SERVICE

We have established a growing reputation for the provision of high quality on-site service on a range of personal computers, printers, monitors, electronic typewriters, word processors, copywriters, power supplies, photocopiers, fax machines, etc. Our attention to customer care has enabled us to expand the range of services we provide in line with customer requirements.

It is our intention to respond to all requests for service from contract customers, the same day or the next working day, and to repair equipment within hours of arriving on site. Our customer care programme is usually made available to our customers.

Repairs are effected by our own network of fully trained engineers equipped with parts and full service documentation, and with a wealth of experience in carrying out skilled repairs on sophisticated electronic equipment. Our staff are also trained to ensure that work is carried out to our customers’ maximum satisfaction. Customer Care is our first priority.

HIGHLY COMPETITIVE CHARGES

Our maintenance charges are highly competitive in the market place and for users of multiple installations (over 25 machines) discount can be considered.

HOTLINE PRODUCT SUPPORT AND INFORMATION

We have up to the minute information on products and prices and will keep our customers informed of changes and developments and will respond to market changes quickly. As application software specialists and developers we give advice on software packages available and will provide whatever assistance we can in this area, including developing new packages.

SIMPLE MAINTENANCE AGREEMENT

Our standard maintenance agreement is simple and straightforward. It provides details of the cover given to the customers and the legal protection required by both parties. If a customer has a particular contract requirement, we will give this good consideration, as we will endeavour to establish contract terms, which are mutually acceptable.

OUT OF HOURS SERVICE

Response to requests for service can be provided outside normal working hours, subject to availability of staff. Additional charges may be incurred for each out-of-hours site visit to customers who have standard maintenance contracts.

MAINTENANCE SERVICE OPTIONS

We provide two maintenance service options that are tailored to suit the needs of our customers. These are:

AD-HOC SERVICES

With ad-hoc maintenance service the customers report the faults of their systems to us and we effect repairs and payment is made immediately.

CONTRACT SERVICES

With contract service option, we maintain yearly contract engagement with our customers. Payments are made once or can be restructured as the need arises. With this option of service the customers get more benefits, in that we maintain account portfolios for them, and ensure that their service requests are executed promptly.